Costa Coffee Corporate Office
In our hyper-caffeinated world, coffee is as crucial as Wi-Fi—the mere prospect of a day without it is enough to give a person the shakes. And today’s coffee shops are replacing the local pub as our preferred home-away-from-home, doubling as offices, meeting rooms, living rooms, study halls, and date spots.
Coffee, in other words, is big business. In the U.K. alone, 1.7 billion cups of the strong stuff are sold each year. And leading the race to give thirsty Brits their fix is Costa Coffee.
Founded in London in 1971, Costa is the U.K.’s biggest coffee shop chain, and the second largest in the world. With 2, 000 shops and 4, 000-plus self-serve machines in the U.K., not to mention more than 1, 000 outlets in 29 overseas markets, Costa has an impressive reach. And it’s growing all the time.
Full steam ahead
But while Costa’s espresso machines billow steam and the cozy shops bustle with happy customers, head office staff have their hands full keeping this huge operation running smoothly.
IT Operations Manager Keith Patterson, along with his team of seven analysts, is responsible for all of Costa Coffee’s head office IT operations, service delivery, change management, and release management. Keith and his colleagues also run the company’s corporate website.
Working to stay on top of it all, they identified a need for deeper, more detailed performance data. “We couldn’t measure and track how our infrastructure was working other than whether or not we had any outages or major incidents over the past month, ” says Keith. “We couldn’t see spikes in processing times or bottlenecks in the system.”
Without better visibility, keeping up was becoming a real challenge.
When the team turned to New Relic, positive results began brewing. With the help of the New Relic Software Analytics Cloud, Keith and his analysts suddenly had access to the kinds of data they could previously only dream of.
That data sheds light, in real time, on the performance of Costa’s internal business systems. “I can see which areas of a system are working harder than others, ” says Keith.
It also helps keep the company website on track. “With New Relic Browser, we can see who is using the site, which areas they are using, what kind of experience they are getting, which browser they are using, page load times, throughput, and more. It’s a real eye opener.”
Thanks to New Relic, Costa has been able to increase efficiency and enhance user experience. Whether those users are company employees working with essential internal systems, or customers browsing the corporate site, the benefits are huge.trends 24 d and m coffee we coffee starship enterprise store lifestyle software maroon dress summer coffee book coffee water fashion full steve astronomy photo haircut trending songs hip hop does science and fashion work in astronomy big dipper bear constellation social position art trends astrologist jobs science by doing basic outfits polyvore game of fashion linda hair san diego simply divine hair supercuts women's haircut science diet recall list fashion that building three coffee email lifestyle should of most awesome winter outfit ideas green lifestyle kids astronomy lifestyle business champagne dreams caviar dreams over trend change lifestyle hair salon kitsilano out of trend celebrity street style 2018 summer the scientific way share trend most trends image haircut global lifestyle what is science school coffee outrageous coffee shops in washington coffee cake recipes easy me coffee scientific method for kids make a plan science and technology science daily chemistry news in science fashion how to le haircut hair salon near me cheap lifestyle 28 lane astronomy lifestyle king will's coffee no 1 haircut science so what car trends all the coffee astronomy year lifestyle cycles stars in the sky map coffee quotes all you need is love and coffee what to wear to a wedding solar astronomy can't tell young thug budget astronomy study of space and planets how to be in fashion astronomy mp3 science - wikipedia pictures of scientific methods ladies hair near me trends world all about fashion what is your fashion brotherhood of steel meme haircut china scientific method steps in order abc haircut room coffee triangle aquila new to astronomy astronomy basics beginners what's the fashion lifestyle experience great lifestyle time and science it's just coffee art museums in london list trends event inside of star fashion only poppy hair salon club haircut lifestyles of the rich and famous video lifestyle audio negative feedback in cellular respiration lulus dresses ma in science video coffee charlie at work coffee the game of lifestyle modern edge hair studio lifestyle choice how science down trend science diet recall dog food hair 2017 official scientific method astronomy park lifestyle horoscope yahoo